i8 Commune BY RUBAISHTerms of Service
Welcome to i8 Commune BY RUBAISH ("we", "us"). These terms explain the rules for ordering food from us through our website (i8commune.com) and our mobile app (com.pixaclated.oms). By placing an order or creating an account you agree to them. Please also read our Privacy Policy.
1. What we offer
You can order freshly prepared food for delivery in Islamabad and Rawalpindi, or for takeaway collection from our store. Our menu, prices and offers can change from day to day, and a dish is only available while it is shown on the menu.
2. Accounts and guest orders
- You can sign in with Google (or Apple where offered) or continue as a guest. Guests can order and track, but guest orders are not saved to an account.
- Give us correct details, especially a mobile number we can reach. We may call or WhatsApp you to confirm or deliver your order.
- Keep your account secure. You are responsible for orders placed from your account. You may delete your account at any time (see Delete your account).
- We may suspend an account that is misused, for example for fake orders or abuse of our staff or riders.
3. Placing an order
- Your order is an offer to buy. It becomes a contract when we confirm it (you will see the status change and may get a notification).
- We may decline or cancel an order if an item is unavailable, the address is outside our delivery area, we cannot reach you, or there is an obvious pricing mistake. We will tell you, and you will not be charged for an order we cancel.
- A minimum order value may apply to deliveries. It is shown in your cart.
4. Prices, tax and fees
- All prices are in Pakistani Rupees (PKR).
- The tax added to your order depends on the payment method you choose, and the rate is shown at checkout before you place the order.
- A delivery fee may apply to delivery orders. Delivery can be free above an order amount when we show that offer in your cart. Takeaway orders have no delivery fee.
- The total you see when you place the order is the amount you pay. If a price changes while you are ordering, we show you the new total first so you can decide.
5. Discounts and promotions
Discounts and promotions are for a limited time and may be changed or withdrawn at any time. Unless a promotion says otherwise, it cannot be combined with another offer.
6. Payment
- The payment methods we accept are shown at checkout, each with its own instructions (for example Cash on Delivery, or a mobile-wallet or bank transfer).
- For Cash on Delivery, pay the rider on delivery (or at the counter for takeaway). Please keep the exact amount ready.
- For transfer methods, follow the instructions shown and share the receipt if asked. We may hold your order until payment is confirmed.
7. Delivery and pickup
- Delivery times are estimates, not guarantees. Traffic, weather and kitchen load can cause delays.
- Someone must be available at the address and reachable on your phone. If we cannot reach you or deliver after reasonable attempts, we may cancel the order and the food cannot be re-delivered or refunded.
- For takeaway, collect your order from the address shown at checkout once it is ready.
8. Changes, cancellations and refused orders
- Tell us as soon as possible if you want to change or cancel an order. We can change items or cancel an order until it leaves the kitchen for delivery. After that, it cannot be cancelled.
- If staff change your order (for example, an item is unavailable, or you ask for a change), you are notified and the total is updated.
- If you refuse an order at the door or at the counter, it is recorded as refused. Repeatedly refusing orders may lead us to require advance payment or to limit your account.
9. Problems with your order
If something is wrong (missing, incorrect or poor-quality food), contact us immediately, ideally while the rider is still with you or within a few hours, with your order number. Where the problem is ours, we will make it right at our discretion — for example by replacing the item or crediting or refunding the affected amount. Amounts paid by transfer are refunded to the same account.
10. Food information and allergies
Our food is prepared in kitchens that handle common allergens such as nuts, dairy, gluten and eggs, so we cannot guarantee that any dish is free of them. Please tell us about allergies in the order notes and by phone. Photos are for illustration, and the actual dish may look slightly different.
11. Acceptable use
Do not place false or abusive orders, try to break or overload the service, use it to harm others, or access it by automated means. We may block access where we see this.
12. Our content
The name, logo, photos, menu and design of this website and app belong to us or our licensors. You may not copy or reuse them without our written permission.
13. Our responsibility
We take reasonable care in preparing and delivering your food and in running this service. To the extent the law allows, we are not responsible for delays or failures caused by things outside our control, or for indirect losses. Nothing in these terms limits any right you have under law that cannot be limited. Our total responsibility for any one order is limited to the value of that order.
14. Changes to these terms
We may update these terms. The date at the top shows the latest version. If you keep ordering after a change, you accept the updated terms.
15. Governing law
These terms are governed by the laws of Pakistan, and the courts of Islamabad will have jurisdiction over any dispute, unless the law says otherwise.
16. Contact us
Questions about an order or these terms: the contact details shown in the app.